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General Terms and Conditions (GTC)

  1. Scope of Application
    These General Terms and Conditions (GTC) apply to all contracts concerning the rental of apartments for accommodation purposes as well as to all related services and deliveries between Da Alois GmbH (hereinafter referred to as the “Provider”) and the guest (hereinafter referred to as the “Customer”).

  2. Conclusion of Contract
    The contract is concluded upon acceptance of the Customer’s booking request by the Provider. Bookings may be made in writing, by telephone, by email, or via online booking systems. By making a booking, the Customer acknowledges and accepts these GTC.

  3. Prices and Payment Terms
    All prices include the applicable statutory value-added tax. Payment of the agreed price is due no later than upon arrival in cash or in advance by bank transfer. For bookings made via online booking platforms, the payment terms specified on the respective platform shall apply.

  4. Cancellation and Withdrawal
    In the event of cancellation up to 14 days prior to arrival, no cancellation fees will be charged. However, if the booking was made via our own website, only 95% of the booking amount will be refunded in the event of reimbursement. This is due to the fact that our external payment provider charges a non-refundable transaction fee, which cannot be borne by the Provider. In case of later cancellation or no-show, a cancellation fee amounting to 100% of the total booking amount will be charged. Cancellations must be made in writing. Deviating cancellation policies may apply to special offers and certain booking platforms.

  5. Arrival and Departure
    The apartments are available from 4:00 p.m. on the day of arrival. Check-in is carried out via a self-check-in system. On the day of departure, the apartment must be vacated by no later than 10:00 a.m. Any extension of the stay requires the Provider’s prior approval.

  6. Use of the Apartments
    The apartments may only be occupied by the number of persons specified in the booking. Pets are permitted only upon prior agreement and against payment of a fee. Smoking is not permitted in the apartments. The Customer shall be liable for all damages caused by themselves or by persons invited by them.

  7. Liability of the Provider
    The Provider shall only be liable in cases of intent and gross negligence. The Provider assumes no liability for loss or damage to valuables unless there has been a breach of statutory duties of care.

  8. Ski Room and Sports Equipment
    The ski room is provided solely as a general storage facility for guests’ ski and sports equipment. It does not constitute safekeeping or create any special duty of care on the part of the Provider. Use of the ski room is at the guest’s own responsibility and subject to applicable legal provisions. The Provider shall only be liable for loss, theft, or damage to stored items in accordance with statutory regulations. Guests are advised to properly secure their equipment and not to leave any valuables in the ski room.

  9. Data Protection
    The Provider processes the Customer’s personal data exclusively for the purpose of handling the booking and in compliance with applicable data protection regulations. Further information can be found in the privacy policy on our website.

  10. Force Majeure
    In the event of force majeure that significantly impairs or renders impossible the fulfillment of the contract, the Provider shall be entitled to terminate the contract without any obligation to pay compensation.

  11. Place of Jurisdiction and Applicable Law
    The place of jurisdiction shall be the registered office of the Provider. The law of the Republic of Austria shall apply.

  12. Severability Clause
    Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the provision that most closely reflects the economic intent of the invalid provision shall apply.

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