General Terms and Conditions (GTC)

Scope
These General Terms and Conditions (GTC) apply to all contracts concerning the temporary rental of apartments for accommodation purposes as well as all related services and supplies between Da Alois GmbH (hereinafter referred to as the “Provider”) and the guest (hereinafter referred to as the “Customer”).
 

Conclusion of Contract
The contract is concluded upon acceptance of the Customer’s booking request by the Provider. Bookings may be made in writing, by telephone, by email or through online booking systems. By completing the booking, the Customer accepts these General Terms and Conditions.
 

Prices and Payment Conditions
All prices include the applicable statutory VAT unless expressly stated otherwise. Payment of the agreed price shall be made in accordance with the payment conditions specified at the time of booking. For bookings made through online booking platforms, the payment and booking conditions specified on the respective platform shall additionally apply.
 

Overnight Stay Tax / Tourism Tax
In addition to the agreed accommodation price, all guests subject to the applicable tax are required to pay an overnight stay/tourism tax of currently €3.50 per person per night. Applicable statutory exemptions, particularly those based on age, remain unaffected. Unless expressly stated otherwise at the time of booking, this tax is not included in the accommodation price and will be collected during the check-in process or through the applicable payment process.
 

Cancellation and Withdrawal
Cancellations made up to 14 days before arrival are generally free of cancellation charges. For bookings made through our own website, 95% of the refundable booking amount will be returned in the event of a refund. The remaining 5% covers non-refundable payment processing costs. For cancellations made less than 14 days before arrival or in the event of a no-show, a cancellation fee amounting to 100% of the agreed total price will be charged. Cancellations must be made in writing. Different cancellation conditions may apply in particular to special offers, non-refundable rates or bookings made through third-party booking platforms. In such cases, the conditions expressly agreed upon at the time of booking shall apply.
 

Arrival and Departure
Apartments are generally available from 4:00 PM on the day of arrival. Check-in is carried out via a self-check-in system. On the day of departure, the apartment must be vacated no later than 10:00 AM. Different check-in or check-out times require prior agreement with the Provider and may be subject to an additional charge.
 

Use of the Apartments
The apartments may only be occupied by the number of persons stated in the booking or properly registered during check-in. Additional occupancy requires the Provider’s consent and may result in additional charges. Pets are only permitted if registered in advance or in accordance with the conditions of the respective booking and are subject to the applicable pet fee. Smoking is prohibited inside the apartments. In accordance with applicable law, the Customer is liable for damage caused by the Customer, accompanying guests or persons invited into the accommodation by the Customer.
 

Additional Cleaning Costs and Damage
The apartments, their inventory and all facilities provided must be treated with due care and left in a reasonable condition. Damage to the apartment, its inventory or other facilities, as well as exceptional soiling exceeding what can reasonably be expected from normal use, may be charged to the guest. This includes, in particular, special cleaning, the removal of exceptionally severe dirt or odours and necessary repair or replacement costs for damaged or missing items. Charges will be based on the actual or reasonably necessary costs incurred. The Provider is entitled to assert legitimate additional claims after the guest’s departure. Any damage or exceptional soiling must be reported to the Provider immediately upon discovery and no later than check-out.
 

Optional Damage Waiver
The Provider may offer the Customer an optional Damage Waiver during the online check-in or booking process. Participation is entirely voluntary. If the Customer purchases the Damage Waiver for a one-time, non-refundable fee of €9,90 per stay, the Provider will waive claims for compensation for covered accidental or slightly negligent property damage to the apartment, its furnishings or inventory up to a maximum total amount of €500 per stay. The Damage Waiver applies to all guests properly registered under the respective booking and exclusively to damage occurring during the booked stay. To qualify for the Damage Waiver, any damage must be reported to the Provider promptly after it becomes known and no later than check-out. The guest must also reasonably cooperate in clarifying the circumstances of the damage. The Damage Waiver does not cover intentional or deliberate damage, damage resulting from gross negligence, theft, loss or intentional removal of inventory, damage resulting from a serious violation of the house rules, safety regulations or explicit instructions of the Provider, damage caused by unregistered persons or unauthorised pets, exceptional soiling and resulting special cleaning costs unless directly resulting from an accidental event covered by the Damage Waiver, damage that existed before the beginning of the stay, or normal wear and tear or deterioration due to age. The maximum waiver is limited to a total of €500 per stay and booking. If the amount of a covered loss exceeds €500, the Customer may be charged for the amount exceeding the applicable limit. The Damage Waiver is not an insurance policy and does not entitle the Customer to receive any monetary payment. It constitutes solely a limited waiver by the Provider of certain claims for damages in accordance with these conditions. If the Damage Waiver is not purchased, or if the damage is excluded from its scope, the Customer’s statutory liability for damage caused by the Customer or persons attributable to the Customer remains unaffected.
 

Provider’s Liability
The Provider’s liability is governed by applicable law. To the extent permitted by law, liability for damage caused by slight negligence is excluded unless essential contractual obligations or damage to life, body or health are affected. Statutory liability provisions apply to guests’ belongings and valuables brought onto the premises.
 

Ski Room and Sports Equipment
The ski room is provided solely as a general storage area for guests’ skis, bicycles and other sports equipment. Its provision does not constitute safekeeping or create any special duty of custody on the part of the Provider. Guests use the storage area at their own responsibility within the limits of applicable law. The Provider is liable for loss, theft or damage to stored items only in accordance with applicable statutory provisions. Guests are advised to secure their equipment appropriately and not to leave valuables in the ski room.
 

Data Protection
The Provider processes the Customer’s personal data for the purpose of processing and administering the booking and fulfilling applicable legal obligations in accordance with applicable data protection laws. Further information regarding the processing of personal data can be found in the Provider’s Privacy Policy.
 

Force Majeure
If the Provider is wholly or partially unable to fulfil its contractual obligations due to force majeure or other unforeseeable circumstances beyond its reasonable control that could not reasonably have been prevented, the resulting rights and obligations shall be governed by applicable law.
 

Applicable Law and Jurisdiction
The laws of the Republic of Austria shall apply, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods, insofar as this does not conflict with mandatory statutory provisions. For consumers, the mandatory statutory provisions regarding jurisdiction shall apply. In all other cases, the Provider’s registered office shall be the agreed place of jurisdiction to the extent permitted by law.
 

Severability
Should any provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall replace any invalid or unenforceable provision.